Settings
Workspace configuration · changes apply across all dispatcher seats
Connect target
Time from case creation to lawyer acceptance.
Auto-refund timeout
If no lawyer connects within this window, refund the client and notify ops.
Enabled
Auto-reroute
If a lawyer declines or doesn't respond in 45s, automatically re-dispatch to the next nearest available.
ETA mode
In-person dispatch ETA calculation.
On-call shift length
Maximum continuous on-call hours before forced break.